Chargeback Policy
Last updated: August 2026
What Is a Chargeback
A chargeback occurs when a payment made by bank transfer, card, Easypaisa, JazzCash or another payment method is reversed or disputed with the paying bank or wallet provider, rather than resolved directly with our office. This policy explains how such disputes are handled for admission fees, tuition, hostel charges and donations to Jamia Ali or the Fikreakhirat Welfare Foundation.
Contact Us Before Disputing a Payment
If a payment was made in error, is a duplicate, or you believe it was unauthorised, please contact our office directly first with your payment proof. Most issues, including accidental or duplicate donations and fee overpayments, can be resolved quickly and directly without the need to file a formal chargeback or dispute with your bank.
Donations Are Not Eligible for Chargeback
Donations, Sadaqah and Zakat given knowingly and voluntarily are, in accordance with Shariah principles, non-refundable once received and applied towards student sponsorships, food and ration support, medical assistance and campus development. Filing a chargeback against a genuine, voluntary donation is considered a misuse of the dispute process and is not a substitute for a refund request.
Admission & Tuition Fee Disputes
Disputes regarding admission fees, tuition or hostel charges are handled under our Refund Policy. Please raise such concerns with our administration office before initiating a chargeback, as most billing errors can be corrected directly and more quickly through our office than through a bank dispute process.
Fraudulent Chargebacks
Filing a chargeback for a payment that was authorised and for which services or receipt of donation were duly provided is considered fraudulent. Jamia Ali reserves the right to contest such chargebacks with supporting evidence (application forms, enrollment records, communication history and payment confirmations), and to restrict future admissions, services or donation facilities for individuals found to have misused the chargeback process.
Our Response to a Chargeback
Where a chargeback or payment dispute is raised with a bank or payment provider, we will cooperate with the relevant institution and provide all necessary supporting documentation. We encourage you to reach out to us directly beforehand, as this is typically faster than the bank's dispute resolution timeline.
Changes to This Policy
We may update this chargeback policy from time to time to reflect changes in our payment processes. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have a concern about a payment, please contact us using the details below before initiating a chargeback or dispute with your bank or wallet provider.
Jamia Ali
info.jamiaali@gmail.com
+92 320 2020068